Tech Support Specialist - Desktop & Classroom Help Desk

MCPHS; Worcester, Northern (MA, KY); Hybrid; USD 43,000 - 48,000; Full time

Job summary

MCPHS is seeking a Help Desk Technician to provide desktop and classroom support for its technology systems and peripherals. You will deliver high levels of customer service, troubleshoot issues, and maintain ticket records while escalating complex problems to IS staff as needed.

The role covers end-user support, system maintenance, documentation, and user education to promote best practices and security compliance across MCPHS campuses, including Worcester.

Qualifications

• Experience delivering high level customer service in a fast-paced environment.
• 1–3 years of technical desktop/laptop and peripheral support.
• Familiarity with Windows OS, Office, Adobe products and antivirus tools.
• Ability to manage shifting priorities and communicate clearly with clients.

Responsibilities

• Provide first-level support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues on desktops, laptops, and mobile devices.
• Resolve login, connectivity, and software application problems.
• Record and update support requests in the ticketing system and escalate when needed.
• Deliver classroom tech support including video conferencing and PC connectivity.

Skills

Customer service

Communication

Prioritization

Teamwork

Tools

Windows OS knowledge

Microsoft Office

Adobe products

ESET antivirus

Job description

MCPHS is seeking a Help Desk Technician to provide desktop and classroom support for its technology systems and peripherals. You will deliver high levels of customer service, troubleshoot issues, and maintain ticket records while escalating complex problems to IS staff as needed.

The role covers end-user support, system maintenance, documentation, and user education to promote best practices and security compliance across MCPHS campuses, including Worcester.