District Supervisor, Child Support – Telework Eligible

Commonwealth of VA Careers; Abingdon (VA); On-site; USD 67,000 - 78,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

Commonwealth of Virginia – Department of Social Services in Abingdon, VA is seeking a District Supervisor for the Division of Child Support Enforcement. This role leads a district team to ensure families receive financial and family support while applying sound judgment on complex program issues.

The position focuses on supervising staff, interpreting regulations, analyzing data, and guiding staff to improve performance. Telework opportunities may be available in alignment with policy.

Qualifications

• Experience supervising staff in a government or social services setting.
• Ability to interpret regulations, laws, and policies.
• Ability to analyze data and prepare performance improvement actions.
• Strong written and oral communication; proficiency with PCs, spreadsheets, and word processing.
• Ability to exercise independent judgment in customer inquiries.
• Experience researching and resolving customer issues promptly.
• Ability to train and guide team members for performance improvement.

Responsibilities

• District Supervisor serves as a Team Leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive.
• Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children.
• Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management.
• Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels.
• District Supervisor will provide direct support to the Division of Child Support Enforcement.

Skills

Supervisory principles

Regulatory interpretation

Data analysis

Communication skills

Customer inquiries handling

Problem solving

Training and guidance

Confidential information handling

Tools

Spreadsheets

Word processing

Automated information systems

Job description

Commonwealth of Virginia – Department of Social Services in Abingdon, VA is seeking a District Supervisor for the Division of Child Support Enforcement. This role leads a district team to ensure families receive financial and family support while applying sound judgment on complex program issues.

The position focuses on supervising staff, interpreting regulations, analyzing data, and guiding staff to improve performance. Telework opportunities may be available in alignment with policy.