District Safety Solutions Specialist (Onsite & Training)

Raptor Technologies; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first philosophy

Flexible paid time off

Paid parental leave

11 Paid holidays per year

Affordable health coverage

401(k) employer contribution

Company paid life insurance

Pet insurance

Job summary

Raptor Technologies is seeking a Customer Success Manager in the United States to enhance school safety initiatives. In this role, you'll serve as a primary operational liaison and trusted advisor, building strong relationships with educational stakeholders and delivering training sessions. You'll be expected to travel regularly to support district preparedness efforts and ensure a positive customer experience.

This position requires excellent relationship-building skills and previous experience in customer success or educational technology. You will join a team committed to innovation in school safety.

Qualifications

• 3+ years of experience in customer success, client support, or related roles.
• Strong relationship building and communication skills.
• Experience in educational technology or K–12 environments preferred.
• Valid driver’s license and willingness to travel regularly.

Responsibilities

• Serve as operational liaison and advisor for Raptor safety solutions.
• Build relationships with district stakeholders.
• Monitor system health and improve user experience.
• Conduct training sessions for staff.

Skills

Customer success

Relationship building

Communication skills

Training delivery

Organizational skills

Technology proficiency

Job description

Raptor Technologies is seeking a Customer Success Manager in the United States to enhance school safety initiatives. In this role, you'll serve as a primary operational liaison and trusted advisor, building strong relationships with educational stakeholders and delivering training sessions. You'll be expected to travel regularly to support district preparedness efforts and ensure a positive customer experience.

This position requires excellent relationship-building skills and previous experience in customer success or educational technology. You will join a team committed to innovation in school safety.