Onsite Customer Success Manager - Education & Safety Programs

qbs; Foxborough (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan

401k with company match

Life Insurance

Paid Time Off

Training & Professional Development

Job summary

QBS is seeking a Customer Success Manager in Foxborough, MA. You will own a portfolio of client accounts, ensure smooth onboarding, engage consistently, and drive program implementation with proactive communication and timely certifications.

This role focuses on day-to-day client support, scheduling, and building strong partnerships with educators and school professionals, with hybrid opportunities and occasional travel as needed.

Qualifications

• Experience in customer success or account management in education or human services.
• Strong written and verbal communication.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Own an assigned book of business, driving retention and engagement.
• Coordinate renewal-ready processes and training logistics.
• Provide fast, accurate client support and issue resolution.
• Maintain accurate CRM notes and account statuses.
• Collaborate with Sales, Training, Finance for service delivery.
• Surface expansion signals and partner with Senior CSMs.

Skills

Customer success

Account management

Communication skills

CRM software

Scheduling

Education

K-12 education experience

Training coordination experience

Tools

CRM

Scheduling software

Registration software

Job description

QBS is seeking a Customer Success Manager in Foxborough, MA. You will own a portfolio of client accounts, ensure smooth onboarding, engage consistently, and drive program implementation with proactive communication and timely certifications.

This role focuses on day-to-day client support, scheduling, and building strong partnerships with educators and school professionals, with hybrid opportunities and occasional travel as needed.