Client Success Specialist

Raptor Technologies; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first philosophy

Flexible paid time off

Paid parental leave

11 Paid holidays per year

Affordable health coverage

401(k) employer contribution

Company paid life insurance

Pet insurance

Job summary

Raptor Technologies is seeking a Customer Success Manager in the United States to enhance school safety initiatives. In this role, you'll serve as a primary operational liaison and trusted advisor, building strong relationships with educational stakeholders and delivering training sessions. You'll be expected to travel regularly to support district preparedness efforts and ensure a positive customer experience.

This position requires excellent relationship-building skills and previous experience in customer success or educational technology. You will join a team committed to innovation in school safety.

Qualifications

• 3+ years of experience in customer success, client support, or related roles.
• Strong relationship building and communication skills.
• Experience in educational technology or K–12 environments preferred.
• Valid driver’s license and willingness to travel regularly.

Responsibilities

• Serve as operational liaison and advisor for Raptor safety solutions.
• Build relationships with district stakeholders.
• Monitor system health and improve user experience.
• Conduct training sessions for staff.

Skills

Customer success

Relationship building

Communication skills

Training delivery

Organizational skills

Technology proficiency

Job description

About Raptor

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

Job Duties & Responsibilities

• Serve as the district’s primary operational liaison and trusted advisor for Raptor safety solutions.
• Build strong relationships with district and school stakeholders to support long-term partnership success.
• Provide guidance on safety operations, system usage, adoption strategies, and best practices.
• Partner with district leadership to support continuous improvement of safety initiatives and operational processes.
• Support district preparedness efforts, including onsite support during reunification events or other safety related activities.
• Conduct regular onsite visits to district campuses and facilities.
• Monitor overall system health and identify opportunities to improve operational effectiveness and user experience.
• Review outstanding support items and coordinate follow-up with internal teams when necessary.
• Perform routine inspections and functionality checks of badges, gateways, beacons, and related devices, including work that will require climbing ladders and accessing equipment mounted in elevated locations.
• Provide weekly visit summaries outlining activities, observations, recommendations, and next steps.
• Deliver engaging onsite and virtual training sessions for school and district personnel.
• Conduct Lunch & Learn sessions and ongoing educational opportunities to reinforce best practices and product utilization.
• Support onboarding and training for new staff members using Raptor systems.
• Collaborate with district leadership to align training initiatives with professional development schedules and operational goals.
• Act as a knowledgeable resource for schools on day-to-day system usage and workflows.
• Train designated campus personnel on badge replacement procedures and operational processes.
• Support schools in maintaining badge inventory and replacement readiness.
• Promote standardized processes and consistency across district campuses.
• Assist school staff with operational questions and escalations related to Raptor solutions.
• Partner with internal Client Success, Support, Product, and Implementation teams to advocate for customer needs.
• Communicate customer feedback, operational trends, and improvement opportunities to internal stakeholders.
• Help ensure a positive customer experience through proactive communication and follow-through.

Qualifications

• 3+ years of experience in customer success, client support, training, education technology, safety operations, or a related customer-facing role.
• Strong relationship building and communication skills with the ability to engage effectively with both technical and non-technical audiences.
• Experience delivering training, presentations, or staff enablement programs preferred.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Strong organizational skills and attention to detail.
• Comfortable using technology platforms and learning new systems quickly.
• Experience working in K–12 education, school safety, SaaS, or operational support environments is preferred.
• Valid driver’s license and willingness to travel regularly throughout the assigned district territory.
• Customer first mindset with strong consultative and partnership skills.
• Ability to identify operational gaps and recommend practical solutions.
• Strong facilitation and presentation abilities.
• Proactive, collaborative, and adaptable approach to supporting customer needs.
• Comfortable balancing relationship management with light technical coordination and issue escalation.
• Ability to travel regularly between school and district sites.
• Ability to transport training materials and equipment weighing up to 30 lbs., including carrying, lifting, and moving equipment between school and district locations as needed.
• Ability to work onsite within active school environments.

What's in it for you?

• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
• You will have access to a robust benefits package that includes:
• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [e-mail] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.