District Patient Access Supervisor & Coach

PT Solutions; Charlotte (NC); On-site; USD 43,000 - 50,000; Full time

Job summary

PT Solutions is seeking a District Supervisor, Patient Access Coordination to oversee district-level access operations across Charlotte-area clinics and adjacent sites. This role reports to Regional leadership, driving performance, coaching, and standardized workflows for patient access teams.

Responsibilities include managing coordinators, ensuring compliant workflows, and delivering a warm patient experience while monitoring KPIs and driving improvements across all district clinics.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• 2+ years of experience in patient access, care coordination, or outpatient healthcare operations.
• Patient access or medical front office supervisory experience preferred.

Responsibilities

• Lead hiring, staffing, training, scheduling and performance of Patient Access Coordinators in the district.
• Coach and develop district coordinators through regular check-ins and evaluations.
• Cascade regional goals and align with KPIs across clinics in the district.

Skills

Referral management

Scheduling protocols

Benefit verification

Insurance authorization workflows

Interpersonal communication

Education

Bachelor’s degree in Healthcare Administration

Tools

Epic or similar EHR

Job description

PT Solutions is seeking a District Supervisor, Patient Access Coordination to oversee district-level access operations across Charlotte-area clinics and adjacent sites. This role reports to Regional leadership, driving performance, coaching, and standardized workflows for patient access teams.

Responsibilities include managing coordinators, ensuring compliant workflows, and delivering a warm patient experience while monitoring KPIs and driving improvements across all district clinics.