District Parts & Service Sr. Specialist

Confidential; Hoffman Estates (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Regional bonus

Medical/Dental/Vision

Paid time off

401K with company match

Relocation assistance

Job summary

American Honda Motor Co., Inc. is seeking a District Parts & Service Manager (DPSM) in Hoffman Estates, IL to liaison between AHM and Honda/Acura dealers and drive parts and service performance.

You will lead 10–11 dealer accounts, implement action plans to close gaps in customer satisfaction and service times, and promote Honda/Acura programs. This role offers a strong rewards package and opportunities for career growth.

Qualifications

• Bachelors degree or equivalent experience in business/marketing/automotive tech.
• Minimum 3-5 years auto parts and service wholesale/retail experience.
• Wholesale/retail automotive experience strongly preferred.
• Knowledge of OEM automotive warranty policies and procedures preferred.

Responsibilities

• Serve as liaison between American Honda Motor Co., Inc. and Honda/Acura dealerships.
• Develop, implement, and follow-up action plans to address dealer gaps in key objectives.
• Manage a portfolio of 10–11 Honda/Acura dealers and drive performance improvements.
• Promote Honda/Acura programs, policies, and procedures for profitable parts and service departments.
• Support DPSM mentoring, Pilot Programs and assigned tasks.

Skills

Knowledge of OEM automotive warranty

Education

Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent work-related experience

Job description

Legal Entity:

American Honda Motor Co., Inc.Business Unit:

BU Parts Service & Technical

DEP National P&S FieldDivision:

DIV ServiceWork Location:

Hoffman Estates, IL Zone OfficeShift:

1stWorkstyle:

100% VirtualCareer Level:

4Job Grade:

Exempt-2Job PurposeThe Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, as well as dealership advisor and technician training completion. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 10-11 Honda/Acura Dealers.Key AccountabilitiesAchievement of Assigned Parts & Accessory ObjectivesAchievement of Overall Customer Satisfaction ObjectivesAchievement of Oil Change Service Time ofIncrease % of Dealers Achieving Oil Change Service Time ofQualifications, Experience, and SkillsBachelor’s degree in business, Marketing, Automotive Technology, or equivalentwork-related experienceMinimum ExperienceMinimum 3-5 years auto parts and service wholesale, and/or retail experienceAutomotive service wholesale and/or retail experience strongly preferredKnowledge of OEM automotive warranty policies and procedures preferred

What differentiates Honda and makes us an employer of choice?Total Rewards:Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)Regional Bonus (when applicable)Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)Paid time off, including vacation, holidays, shutdownCompany Paid Short-Term and Long-Term Disability401K Plan with company match + additional contributionRepresentative VehicleRelocation assistance (if eligible)

Career Growth:Advancement OpportunitiesCareer MobilityEducation Reimbursement for Continued LearningTraining and Development Programs

Additional Offerings:Lifestyle AccountTuition Assistance & Student Loan RepaymentChildcare Reimbursement AccountElder Care SupportWellbeing ProgramCommunity Service and Engagement ProgramsProduct Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.