District Parts & Service Specialist

Jobtailor; West Fargo (ND); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor in Fargo, ND seeks a Dealer Support Specialist to serve as the primary inside parts and service contact for a portfolio of dealers. You will provide outbound outreach, virtual support, and timely follow-through to identify needs and resolve issues.

You will coordinate with field and internal teams, reinforce programs and policies, and coach dealers on processes, tracking commitments and improving service experience. Strong communication and organization are essential.

Qualifications

• 0-2 years of experience in product support, dealer support, customer support, parts and service operations, or related field.
• Experience in construction, agricultural, industrial equipment, dealership operations, parts operations, service support, or channel-based business models preferred.
• Strong written and verbal communication skills.
• Customer-focused mindset with sound judgment and professionalism.
• Ability to resolve issues with urgency and clarity.
• Ability to interpret dealer performance data, customer feedback, service trends, and parts-related insights.
• Proficiency in Microsoft Office and business systems.
• Ability to learn and navigate internal reporting, case management, parts, and service tools.
• Self-motivated, performance-driven, highly organized, and able to manage multiple dealer priorities.
• Valid driver’s license with clean DMV record.

Responsibilities

• Serve as the primary inside parts and service contact for an assigned portfolio of dealers.
• Provide regular outbound outreach, virtual support, and timely follow-through.
• Identify dealer support needs, open issues, capability gaps, and performance opportunities.
• Coordinate escalations to field, technical, or internal support resources.
• Partner with District Sales Managers on dealer follow-up, district priorities, and support plans.
• Reinforce parts and service programs, promotions, policies, campaigns, and dealer communications.
• Support dealer questions about parts availability, service processes, warranty or policy guidance, and onboarding expectations.
• Coordinate with Aftermarket Parts, Parts Customer Service, Product Service Managers, Technical Support, Warranty, Training, and other internal teams.

Skills

Customer support

Dealer relationship management

Performance data interpretation

Microsoft Office proficiency

Parts and service operations

Education

Technical Studies or bachelor’s degree in Engineering/Business/Management

Tools

Internal reporting tools

Parts and service tools

Business systems

Job description

- Serve as the primary inside parts and service contact for an assigned portfolio of small to mid-sized dealers
- Provide regular outbound outreach, virtual support, and timely follow-through
- Identify dealer support needs, open issues, capability gaps, and performance opportunities
- Coordinate escalations to field, technical, or internal support resources
- Partner with District Sales Managers on dealer follow-up, district priorities, and support plans
- Reinforce parts and service programs, promotions, policies, campaigns, and dealer communications
- Support dealer questions about parts availability, service processes, warranty or policy guidance, program utilization, onboarding expectations, and escalation pathways
- Coordinate with Aftermarket Parts, Parts Customer Service, Product Service Managers, Technical Support, Warranty, Training, and other internal teams
- Coach dealers on parts and service processes, customer follow-up, issue documentation, communication expectations, and service experience standards
- Connect dealers to training resources, tools, field support, virtual sessions, and subject matter experts
- Support dissatisfied customer situations, survey follow-up, and complaint resolution
- Capture dealer and customer feedback and share insights with internal teams
- Use internal systems, reporting, dealer scorecards, and customer feedback to identify trends, risks, and improvement opportunities
- Translate performance insights into recommendations for dealers, District Sales Managers, and internal business partners
- Track open issues, dealer commitments, and follow-up actions
- Build knowledge of Bobcat products, dealer operations, parts programs, service processes, and customer support expectations
- Participate in field shadowing, dealer visits, training, and dealer events

Requirements

• 0-2 years of experience in product support, dealer support, customer support, parts and service operations, or a related field
• Experience in construction, agricultural, industrial equipment, dealership operations, parts operations, service support, or channel-based business models preferred
• Strong written and verbal communication skills
• Customer-focused mindset with sound judgment and professionalism
• Ability to help resolve issues with urgency and clarity
• Ability to interpret dealer performance data, customer feedback, service trends, and parts-related insights
• Proficiency in Microsoft Office and business systems
• Ability to learn and navigate internal reporting, case management, parts, and service tools
• Self-motivated, performance-driven, highly organized, and able to manage multiple dealer priorities
• Mechanical aptitude, equipment troubleshooting exposure, or technical service knowledge preferred but not required
• Valid driver's license with clean Department of Motor Vehicle (DMV) driving record
• Technical Studies or a bachelor's degree in Engineering, Business, Management, or a related field, or two additional years of relevant professional experience

Core Competencies

Demonstrates strong customer support capabilities by effectively managing dealer relationships, providing timely assistance, and utilizing performance insights to drive improvements. Proficient in coordinating with internal teams and communicating dealer needs while maintaining a customer-focused approach.

Highest-signal resume keywords

• Customer Support
• Dealer Relationship Management
• Performance Data Interpretation
• Microsoft Office Proficiency
• Parts and Service Operations

Hard Skills

• Product Support
• Dealer Support
• Parts Operations
• Service Support
• Issue Resolution
• Performance Data Analysis
• Technical Service Knowledge
• Mechanical Aptitude
• Case Management
• Reporting Tools

Soft Skills

• Strong Communication Skills
• Customer-Focused Mindset
• Sound Judgment
• Self-Motivated
• Highly Organized

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Construction Equipment
• Agricultural Equipment
• Industrial Equipment
• Dealership Operations
• Channel-Based Business Models

Tools & Technologies

• Business Systems
• Internal Reporting Tools
• Parts and Service Tools