Aftermarket Manager

Hutson, Inc.; Woodhaven (MI); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Healthcare (medical, dental, vision)

401(k) plan with company match

Paid Time Off

Employee discounts

Uniform allowance

On-the-job training & skills develop

Résumé du poste

HUTSON INC is seeking a results-driven leader to head the Aftermarket business, aligning with financial and operational goals to maximize profitability. You will attract, retain, and engage department personnel, promoting service and parts sales while building strong customer relationships for growth.

The role requires managing service department processes, warranties, and showroom merchandising, with responsibility for staffing and ongoing training to elevate the customer experience.

Qualifications

• 3+ years sales experience preferred.
• Excellent customer relationship skills with decision makers.
• Understanding of mechanical/technical terms.

Responsabilités

• Manage customer calls and conflicts as they arise.
• Oversee technician labor rates, productivity, WIP, and billing cycle days.
• Report weekly location metrics and progress.
• Promote and sell products to meet customer needs and satisfaction.
• Lead onboarding and training for Aftermarket staff.

Connaissances

Sales experience

Customer relationships

Organizational skills

Interpersonal skills

Service orientation

Formation

High School Diploma or GED

Outils

Microsoft Office

Internet basics

Description du poste

Job overview

Leads the organization’s Aftermarket business efforts in alignment with the organization’s financial and operational objectives to maximize profitability. Attracts, retains, and effectively engages department personnel. This job is designed to promote service and parts sales. It is building a relationship with our customers and helping them grow with us.

Responsibilities

• Manage customer calls and customer conflict as it arises.
• Effectively manage technician labor rates, technician productivity, technician efficiency, WIP, and billing cycle days.
• Reports weekly location metrics and tracking progress.
• Manage Satisfyd survey and Dealer experience.
• Manage warranty process, including the Pending list.
• Support regional call support and dispatch to improve customer experience.
• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Coordinates customer clinics, field days and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
• Develops and retains key talent by maintaining individual development plans.
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Promotes and sells products to meet customer needs and ensures internal and external customer satisfaction.
• Verifies receipting in of shipments via, stock order, machine down, and transfer parts and matches to proper invoices.
• Ensures all invoices are promptly sent to the Accounting Department.
• Assists in keeping parts department clean and orderly using the 5S process
• Ensures proper staffing for both regular and after-hour needs.
• Ensure all cores, warranty parts, scrap, and surplus returns are sent back to the proper vendor or disposed of properly(s).
• Works with Regional Parts Management on merchandising showroom displays
• Ensures perpetual and physical inventories are completed.
• Ensures Hutson Parts Department checklist is followed on a daily basis.
• Onboarding trainer for all Aftermarket staff.

Qualifications

• 3 or more years of sales experience is preferred.
• High School Diploma or GED equivalent is required.
• Knowledge of John Deere and competitive equipment as well as technology trends/advancements.
• Business, financial and logistical management knowledge.
• Knowledge of key customer account agronomic operations.
• Ability to use software applications such as Microsoft Office and internet functions.
• Excellent customer relationship skills with current and future decision makers.
• Understanding of mechanical and technical terms.
• Knowledge of parts operating systems preferred.
• Strong organizational skills.
• Interpersonal skills are needed when dealing with customers and co-workers.
• Should be service oriented and always be willing to assist the customer.
• Self-motivated to take on new tasks or help other departments when needed.

Additional requirements

• Valid Driver’s License required.

Benefits

• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Healthcare (medical, dental, vision)
• Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowance
• Employee referral bonus
• Employee discounts
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program
• On-the-job training & skills development

Working Conditions

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.

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