Dealer Order Analyst

Jobtailor; Illinois; On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Dealer Fulfillment Operations Specialist to manage assigned dealer order portfolios, monitor fulfillment risks, and serve as the primary dealer contact for constraints and escalations. You will advise on sourcing, inventory, lead times, and order strategies to meet delivery commitments.

The role emphasizes Lean and continuous improvement, data-driven reporting, and collaboration with inventory, procurement, logistics, and product teams to enhance service performance and

Qualifications

• Experience in aftermarket parts operations, order fulfillment, or supply chain management.

Responsibilities

• Manage assigned dealer order portfolios, including planned, emergency, MEGA, and backordered requirements.

Skills

Attention to detail

Decision-making

Communication

Flexibility

Customer service excellence

Data analysis

Project management

Lean process improvement

Relationship building

Team collaboration

Tools

SAP

PartsViz

Antares

Power BI

Snowflake

Job description

• Manage assigned dealer order portfolios, including planned, emergency, MEGA, and backordered requirements
• Monitor order demand and fulfillment risks and develop solutions supporting delivery commitments
• Serve as primary dealer contact for fulfillment, supply constraints, and escalations
• Advise on sourcing alternatives, inventory availability, lead times, and order strategies
• Conduct business reviews with dealers to improve partnerships and service performance
• Analyze inventory shortages, transportation delays, and supplier constraints
• Partner with inventory, procurement, logistics, distribution center, and product teams
• Coordinate recovery plans and escalations for critical customer downtime situations
• Implement process improvements enhancing fulfillment, dealer support, and operational efficiency
• Participate in Lean and continuous improvement initiatives
• Develop and communicate operational reports, service metrics, and fulfillment trends
• Present recommendations and business insights to dealers, leadership, and cross-functional teams
• Maintain documentation of escalations, corrective actions, and customer commitments
• Support strategic initiatives, new program implementations, and system enhancements

Requirements

• Accuracy and attention to detail
• Decision‑making and critical‑thinking ability
• Effective communication skills
• Flexibility and adaptability
• Customer service and service‑excellence skills
• Experience in aftermarket parts operations, order fulfillment, or supply chain management
• Experience supporting dealer‑facing customers and resolving complex issues
• Knowledge of Caterpillar parts policies, fulfillment processes, and distribution operations
• Experience managing emergency, downtime, or critical customer order situations
• Ability to analyze data, identify root causes, and implement effective solutions
• Background in project management, Lean, or continuous improvement initiatives
• Proficiency with SAP, PartsViz, Antares, Power BI, Snowflake, or similar business systems
• Ability to build relationships, influence stakeholders, and collaborate across teams
• Ability to work 1st shift, Monday–Friday, with occasional weekend coverage rotation
• Willingness to travel domestically up to 5%
• Successful completion of a drug screen

Core Competencies

Demonstrates expertise in order fulfillment, supply chain management, and dealer support, with a strong focus on process improvement and operational efficiency. Proficient in analyzing data to drive decision‑making and enhance service performance.

Highest‑signal resume keywords

• Order Fulfillment Management
• Supply Chain Management
• Customer Service Excellence
• Lean Process Improvement
• SAP Proficiency

Hard Skills

• Order Fulfillment
• Supply Chain Management
• Data Analysis
• Project Management
• Lean Methodology
• Inventory Management
• Emergency Order Management
• Business Reporting
• Root Cause Analysis
• Operational Efficiency

Soft Skills

• Effective Communication
• Decision‑Making
• Critical Thinking
• Flexibility
• Relationship Building

Industry Keywords

• Aftermarket Parts Operations
• Dealer‑Facing Customer Support
• Fulfillment Processes
• Caterpillar Parts Policies
• Distribution Operations

Tools & Technologies

• SAP
• PartsViz
• Antares
• Power BI
• Snowflake