Technical Support Specialist I

Jobtailor; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

Daimler Truck North America seeks a Technical Service Specialist to deliver service support for automotive and heavy‑duty vehicles. You will interface with customers and dealer staff, apply warranty processes, and maintain detailed service records while improving call center efficiency.

The role requires strong problem solving, conflict resolution, and teamwork with cross-functional teams. Relocation to NC/SC may be necessary, with background checks and drug screening as part of pre-employment.

Qualifications

• Knowledge and experience with conflict resolution.
• Experience and understanding of automotive or heavy-duty vehicle electrical systems and controls.
• Demonstrated teamwork skills, including cross-functional collaboration.
• Microsoft Office and Excel proficiency.
• Excellent written and verbal communication skills.
• Associate degree in automotive and preferably 1–2 years of relevant experience, or 4 years of relevant experience in lieu of degree.
• Automotive or truck dealership work experience.
• Well-developed technical troubleshooting experience on heavy equipment or automotive.
• Knowledge of automotive and truck dealer network operations.
• Ability to work in or relocate to Gaffney, South Carolina or High Point, North Carolina.
• Legally authorized to work permanently in the United States at the time of application, unless a current Daimler Truck North America employee working under an existing U.S. Daimler Truck North America visa.
• Successful completion of a criminal background check.
• May be required to successfully complete a pre-employment drug screen.

Responsibilities

• Provide technical service support to customers
• Interface directly with customers and dealer technical staff to resolve field issues
• Apply the warranty process
• Engage in problem solving to support customers and partners on company products
• Maintain vehicle service records with documentation of problems, corrective actions, and service/warranty commitments
• Assist in developing service bulletins, campaigns, and updates
• Review technical content for technical literature
• Provide service support for all FCCC model lines
• Participate in continuous improvement of call center processes
• Provide some holiday coverage as part of a 24/7 call center

Skills

Technical Service Support

Automotive Electrical Systems

Technical Troubleshooting

Service Record Maintenance

Warranty Process Application

Education

Associate degree in automotive

Tools

Microsoft Office

Excel

Job description

Job Duties

• Provide technical service support to customers
• Interface directly with customers and dealer technical staff to resolve field issues
• Apply the warranty process
• Engage in problem solving to support customers and partners on company products
• Maintain vehicle service records with documentation of problems, corrective actions, and service/warranty commitments
• Assist in developing service bulletins, campaigns, and updates
• Review technical content for technical literature
• Provide service support for all FCCC model lines
• Participate in continuous improvement of call center processes
• Provide some holiday coverage as part of a 24/7 call center

Requirements

• Knowledge and experience with conflict resolution
• Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls
• Demonstrated teamwork skills, including cross-functional collaboration
• Microsoft Office and Excel proficiency
• Excellent written and verbal communication skills
• Associate degree in automotive and preferably 1–2 years of relevant experience, or 4 years of relevant experience in lieu of degree
• Automotive or truck dealership work experience
• Well-developed technical troubleshooting experience on heavy equipment or automotive
• Knowledge of automotive and truck dealer network operations
• Ability to work in or relocate to Gaffney, South Carolina or High Point, North Carolina
• Legally authorized to work permanently in the United States at the time of application, unless a current Daimler Truck North America employee working under an existing U.S. Daimler Truck North America visa
• Successful completion of a criminal background check
• May be required to successfully complete a pre-employment drug screen

Core Competencies

Demonstrates expertise in technical service support for automotive and heavy-duty commercial vehicles, with strong problem-solving abilities and effective communication skills. Proficient in conflict resolution and collaboration within cross-functional teams to enhance customer satisfaction and service processes.

Highest-signal resume keywords

• Technical Service Support
• Automotive Electrical Systems
• Technical Troubleshooting
• Microsoft Office Proficiency
• Conflict Resolution

Hard Skills

• Technical Service Support
• Automotive Electrical Systems
• Technical Troubleshooting
• Service Record Maintenance
• Warranty Process Application

Soft Skills

• Conflict Resolution
• Teamwork
• Cross-Functional Collaboration
• Written Communication
• Verbal Communication

Industry Keywords

• Automotive
• Heavy-Duty Commercial Vehicles
• Truck Dealership Operations
• Service Bulletins
• Call Center Processes

Tools & Technologies

• Microsoft Office
• Excel