District Operations Manager — DC & Philadelphia

Quiet Capital; Philadelphia (Philadelphia County); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Salary: $110,000 - $130,000 per year

Paid time off

Healthcare benefits

Commuter benefits

Employee discounts

Job summary

Blank Street is hiring an Operations Manager to lead cafe operations across Washington, DC and Philadelphia. You will hire, coach, and develop a district team of General Managers, driving consistent training, staffing, and culture.

You’ll own district financial performance, use data to identify opportunities, and partner with HQ on initiatives to elevate guest experience and store standards. A hands-on leader who motivates teams will thrive here.

Qualifications

• 5+ years of operational leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations and developing managers.
• Ability and willingness to travel regularly between stores across Washington, DC and Philadelphia.
• Strong operational, financial, and business acumen.
• Collaborative, hands-on leadership style with coaching and change-management skills.

Responsibilities

• Build, coach, and develop a high-performing team of General Managers.
• Lead labor planning, scheduling, and staffing strategies across your district.
• Champion exceptional hospitality and uphold Blank Street's standards.
• Own the financial performance of your district including sales, labor, and profitability.
• Partner with HQ to implement new initiatives and operational improvements.

Skills

Operations leadership

Multi-store leadership

Facilities management

People development

Travel willingness

Job description

Blank Street is hiring an Operations Manager to lead cafe operations across Washington, DC and Philadelphia. You will hire, coach, and develop a district team of General Managers, driving consistent training, staffing, and culture.

You’ll own district financial performance, use data to identify opportunities, and partner with HQ on initiatives to elevate guest experience and store standards. A hands-on leader who motivates teams will thrive here.