DC Store General Manager — Team Leader, Coffee & Growth

Blank Street; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Salary range $65k–$75k per year

Bonus program

Paid time off 15 days

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Regulars program (free coffee)

Team social events

Free Blank Street swag

Job summary

Blank Street is hiring a General Manager to own store operations, people development, inventory management, and the customer experience. You will hire, train, and coach staff, drive product quality, and ensure strong financial performance in a high-growth hospitality setting.

The role emphasizes leading by example behind the bar, maintaining safety and cleanliness, and building local brand loyalty through community ties and quality service.

Qualifications

• Experience hiring, developing and managing hospitality teams.
• Experience managing inventory and supply chain ordering.
• Love for coffee and customer service.
• Experience working in a unionized environment is a plus.
• Strong knowledge of specialty coffee, espresso and equipment is a must.
• Strong decision making and multi-taking skills.
• Strong interpersonal communication skills.

Responsibilities

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule.
• Create and publish staff schedules according to state and local labor laws.
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time.
• Recruit super star talent in collaboration with the People Team.
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed.
• Ensure coffee accreditations are handled on time for new employees in line with company standards.
• Work to maintain the very best team engagement scores.
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team.
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System.
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products.
• Ensure the safety, cleanliness and presentation of your location in line with company policies.
• Maintain operational excellence achieving company standard scores and above via our auditing platform.
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty.
• Be a champion of your store's financial performance and peak business throughput.
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision.
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Skills

Hospitality leadership

Inventory management

Customer service

Union environment experience

Specialty coffee knowledge

Decision making

Interpersonal communication

Job description

Blank Street is hiring a General Manager to own store operations, people development, inventory management, and the customer experience. You will hire, train, and coach staff, drive product quality, and ensure strong financial performance in a high-growth hospitality setting.

The role emphasizes leading by example behind the bar, maintaining safety and cleanliness, and building local brand loyalty through community ties and quality service.