District Ops Leader - DC & Philadelphia

blankstreet; Washington (District of Columbia); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Commuter benefits

Free coffee & matcha

Job summary

Blank Street is seeking an Operations Manager to oversee cafe operations across Washington, DC and Philadelphia. You’ll recruit, coach, and develop a team of General Managers, ensuring consistent training, hospitality, and brand standards at scale.

This role demands hands-on leadership, strong financials, and a passion for people development. You’ll travel regularly, optimize labor and scheduling, and drive customer experience while partnering with HQ on new initiatives.

Qualifications

• 5+ years of operational leadership experience in hospitality, retail, or a fast-growing consumer business.
• Experience leading multiple locations and developing managers.
• Ability and willingness to travel regularly between stores across Washington, DC and Philadelphia.

Responsibilities

• Lead our café operations across Washington, DC and Philadelphia, growing people and developing General Managers.
• Coach managers through performance, development, and employee relations with fairness and care.
• Ensure cafes deliver consistent, high-quality training and uphold Blank Street standards.
• Own the district's financial performance, including sales, labor, and profitability.
• Partner with HQ to implement initiatives and drive operational improvements.

Skills

Operational leadership

Multi-location leadership

Travel flexibility

Financial acumen

Communication

People development

Change leadership

Job description

Blank Street is seeking an Operations Manager to oversee cafe operations across Washington, DC and Philadelphia. You’ll recruit, coach, and develop a team of General Managers, ensuring consistent training, hospitality, and brand standards at scale.

This role demands hands-on leadership, strong financials, and a passion for people development. You’ll travel regularly, optimize labor and scheduling, and drive customer experience while partnering with HQ on new initiatives.