District Route Manager

Crothall Laundry Services; Gilroy (CA); On-site; USD 80,000 - 95,000; Full time

Job summary

Core Linen Services is seeking a District Route Manager to oversee route delivery and service operations from Gilroy, California. This hands-on leadership role manages route drivers, supports operations, and ensures consistent, high-quality service for existing customers.

The District Route Manager builds strong customer relationships, oversees route performance, and collaborates on pricing and service solutions, focusing on existing accounts rather than new business development.

Qualifications

• 3+ years in route operations, transportation, logistics, customer service, or related field.
• Leadership or supervisory experience preferred.
• Strong customer service & relationship-building skills.
• Ability to coach and hold employees accountable.
• Strong problem-solving, organizational, and communication skills.
• Valid driver’s license with acceptable driving record.
• Experience in linen rental, laundry, healthcare service, distribution, or route-based service is a plus.

Responsibilities

• Lead, coach, and support route drivers to ensure safe, efficient, and professional service.
• Oversee daily route operations, schedules, coverage, and delivery performance.
• Conduct regular ride-alongs and field observations with drivers.
• Build and maintain strong relationships with existing customers.
• Serve as a key point of contact for customer service needs, concerns, billing questions, and escalations.
• Partner with existing customers to evaluate service levels, product needs, and pricing.
• Identify opportunities to improve service, route efficiency, and account profitability.
• Monitor route performance, labor utilization, delivery accuracy, and service metrics.
• Partner with plant operations and internal teams to meet customer expectations.
• Promote and enforce safety, DOT requirements, vehicle inspection standards, and safe driving practices.
• Assist with recruiting, training, coaching, performance management, and development of route team members.
• Maintain accurate route, customer, vehicle, and employee documentation.

Skills

Route leadership

Customer service

Relationship building

Coaching

Problem solving

Organizational skills

Communication

Pricing awareness

Job description

District Route Manager

Location: Gilroy
Position Type: Full-Time, Exempt

Position Summary

Core Linen Services is seeking a District Route Manager to oversee route delivery and service operations based out of our Gilroy, California location. This is a hands-on leadership role responsible for managing and supporting our route drivers while ensuring our customers receive consistent, reliable, and high-quality service.

The District Route Manager will build strong relationships with existing customers, oversee route performance, address service needs, and partner with customers on pricing and service solutions. This position is focused on supporting and growing relationships with our established customer base rather than new business development.

Key Responsibilities

• Lead, coach, and support route drivers to ensure safe, efficient, and professional service.
• Oversee daily route operations, schedules, coverage, and delivery performance.
• Conduct regular ride-alongs and field observations with drivers.
• Build and maintain strong relationships with existing customers.
• Serve as a key point of contact for customer service needs, concerns, shortages, billing questions, and escalations.
• Partner with existing customers to evaluate service levels, product needs, and pricing.
• Identify opportunities to improve service, route efficiency, and account profitability.
• Monitor route performance, labor utilization, delivery accuracy, and service metrics.
• Partner closely with plant operations and other internal teams to ensure customer expectations are met.
• Promote and enforce company safety expectations, DOT requirements, vehicle inspection standards, and safe driving practices.
• Assist with recruiting, training, coaching, performance management, and development of route team members.
• Maintain accurate route, customer, vehicle, and employee documentation.

Qualifications

• 3+ years of experience in route operations, transportation, logistics, customer service, or a related field.
• Previous leadership or supervisory experience preferred.
• Strong customer service and relationship-building skills.
• Ability to coach and hold employees accountable while building a positive team environment.
• Strong problem-solving, organizational, and communication skills.
• Comfortable reviewing pricing, service levels, and operational performance.
• Valid driver's license with an acceptable driving record.
• Experience in linen rental, laundry, uniform rental, healthcare service, distribution, or another route-based service industry is a plus.

What Success Looks Like

Success in this role means maintaining strong customer relationships, providing dependable service, developing a safe and accountable route team, improving route efficiency, and ensuring our existing accounts receive the level of service they expect from Core Linen Services.

Compensation: $80,000–$95,000 annually