District Installations Lead — Customer Experience & Ops

The Home Depot; Alaska; On-site; USD 75,000 - 85,000; Full time

Job summary

The Home Depot is seeking a District Installation Manager to lead the install customer experience across the district, directing a team of associates to ensure sold jobs are managed from pre-install to post-sale. You will oversee scheduling, job movement, inspections, and escalations while driving service and warranty programs; travel is typical for coordination and site audits.

This role emphasizes metrics, audits, and collaboration with store teams to improve installation standards and

Qualifications

• Bachelor's degree or equivalent in a related field.
• 10+ years of work experience.
• Must be legally authorized to work in the United States.
• No previous leadership experience required.

Responsibilities

• Customer experience: lead a highly trained team and manage concessions, job movement, and customer communications to ensure a positive installation experience.
• Leadership: guide the install team, set goals, provide training, and maintain strong partnerships with sales and operations.
• Operations: use data and processes to meet cycle time, CSAT, reorder rates, and gross margin targets; ensure timely inspections and efficient flow of jobs.

Skills

Action oriented

Directs work

Manages ambiguity

Builds effective teams

Collaborates

Communicates effectively

Customer focus

Time management

Organizational skills

Negotiating skills

Business acumen

Problem solving

Multi-tasking

Collaborative leadership

Education

Bachelor's degree

Job description

The Home Depot is seeking a District Installation Manager to lead the install customer experience across the district, directing a team of associates to ensure sold jobs are managed from pre-install to post-sale. You will oversee scheduling, job movement, inspections, and escalations while driving service and warranty programs; travel is typical for coordination and site audits.

This role emphasizes metrics, audits, and collaboration with store teams to improve installation standards and