District Field Service Development Lead

Sunstate; Southlake (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Cell phone

Laptop

Truck provided

Quarterly bonus

Annual bonus

Boot allowance

Free equipment rental

My Holiday

Health insurance

401(k) match

Job summary

Sunstate Equipment Co. seeks a District Service Development Manager to lead in-field coaching of technicians, improve diagnostic and repair quality, and drive execution discipline across our service network.

You will partner with branch leadership to align technician development with goals such as first-time fix rates and efficiency, track progress, and adjust coaching plans while maintaining a strong field presence nationwide.

Qualifications

• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems
• Proven ability to coach and develop technicians in field or shop environments
• Strong knowledge of construction equipment systems, repair practices, and safety standards
• Ability to read and interpret technical schematics and translate complex issues into practical guidance
• Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority
• Ability to work independently in field environments with frequent travel between locations

Responsibilities

• Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline
• Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs
• Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency
• Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development
• Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance

Skills

Leadership

Coaching

Communication

Travel readiness

Problem-solving

Job description

Sunstate Equipment Co. seeks a District Service Development Manager to lead in-field coaching of technicians, improve diagnostic and repair quality, and drive execution discipline across our service network.

You will partner with branch leadership to align technician development with goals such as first-time fix rates and efficiency, track progress, and adjust coaching plans while maintaining a strong field presence nationwide.