Field Service Development Manager

Sunstate Equipment Co., LLC; Concord (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Laptop provided

Company vehicle

Bonus incentives

Free equipment rental

My Holiday benefit

Insurance eligibility (medical/dental/

401(k) with company match

Job summary

Sunstate Equipment Co., LLC is seeking a Field Service Coaching Manager to deliver in-field coaching to technicians during live repairs, reinforce diagnostic processes, and align technician development with operational goals. The role requires travel between locations and strong leadership in shop and field environments.

Ideal candidates have 3–5 years of management experience in equipment rental service, plus deep knowledge of mechanical, hydraulic, and electrical systems, with a proven

Qualifications

• 3–5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems.
• Proven ability to coach and develop technicians in field or shop environments.
• Strong knowledge of construction equipment systems, repair practices, and safety standards.
• Ability to read and interpret technical schematics and translate complex issues into practical guidance.
• Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority.
• Ability to work independently in field environments with frequent travel between locations.

Responsibilities

• Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline.
• Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs.
• Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency.
• Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development.
• Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance.

Job description

Sunstate Equipment Co., LLC is seeking a Field Service Coaching Manager to deliver in-field coaching to technicians during live repairs, reinforce diagnostic processes, and align technician development with operational goals. The role requires travel between locations and strong leadership in shop and field environments.

Ideal candidates have 3–5 years of management experience in equipment rental service, plus deep knowledge of mechanical, hydraulic, and electrical systems, with a proven