Distribution Support & Customer Care Specialist

NFI; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

NFI is seeking a Distribution Customer Service Representative in Orlando to handle inquiries, process orders, receipts, and coordinate shipping with Traffic and Operations. The role emphasizes prompt, courteous service and accurate documentation.

You will interact with customers, input orders, generate reports, and liaise with warehouse and other departments to ensure satisfaction and timely invoicing.

Qualifications

• HS diploma or equivalent required.
• Strong MS Office skills.
• Basic typing and 10-key familiarity.
• Shipping software knowledge (UPS and FedEx).

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Skills

MS Office

Typing skills

10-key

Communication skills

Customer service

Education

HS diploma or equivalent

Tools

UPS shipping software

FedEx shipping software

Job description

NFI is seeking a Distribution Customer Service Representative in Orlando to handle inquiries, process orders, receipts, and coordinate shipping with Traffic and Operations. The role emphasizes prompt, courteous service and accurate documentation.

You will interact with customers, input orders, generate reports, and liaise with warehouse and other departments to ensure satisfaction and timely invoicing.