Distribution Customer Service Specialist

NFI; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

NFI seeks a Distribution Customer Service Representative in Fort Worth, TX to handle inquiries, process orders and receipts, and manage customer communications with a courteous and efficient approach.

The role includes routing calls, greeting visitors, scheduling, and clerical tasks under supervision. Strong MS Office skills and shipping software experience are preferred, with flexibility for extended hours as needed.

Qualifications

• HS diploma or equivalent required.
• Strong computer skills including MS Office.
• Basic typing and 10-key proficiency.

Responsibilities

• Respond to inquiries and process orders and receipts.
• Communicate with customers to resolve complaints promptly.
• Input customer orders and provide related paperwork.
• Coordinate shipping requests with Traffic and Operations.
• Maintain records and ensure accurate invoicing and files.

Education

High School Diploma or equivalent

Tools

MS Office suite

10-key typing

Shipping software (UPS, FedEx)

Job description

NFI seeks a Distribution Customer Service Representative in Fort Worth, TX to handle inquiries, process orders and receipts, and manage customer communications with a courteous and efficient approach.

The role includes routing calls, greeting visitors, scheduling, and clerical tasks under supervision. Strong MS Office skills and shipping software experience are preferred, with flexibility for extended hours as needed.