Distribution Customer Success Specialist

NFI; Garland (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

NFI is seeking a Distribution Customer Service Representative to handle inquiries, orders, and shipping coordination at our Garland, TX facility. The role emphasizes prompt, courteous service and accurate paperwork across the order lifecycle.

The candidate will interact with customers, support invoicing accuracy, and work with multiple departments to meet service levels and shipping deadlines in a busy distribution environment.

Qualifications

• HS diploma or equivalent.
• Proficient in MS Office and typing.
• Experience with shipping software and logistics.
• Excellent written and oral communication.

Responsibilities

• Respond to inquiries and process orders promptly and accurately.
• Coordinate shipping and track orders to ensure on-time delivery.
• Prepare invoices and related paperwork for orders and shipments.
• Maintain stock and back-order records; generate required reports.
• Liaise between warehouse and customer regarding invoicing and credit changes.

Skills

Customer service

Communication skills

Typing

Education

High School Diploma

Tools

MS Office

10-key

UPS/FedEx shipping software

Job description

NFI is seeking a Distribution Customer Service Representative to handle inquiries, orders, and shipping coordination at our Garland, TX facility. The role emphasizes prompt, courteous service and accurate paperwork across the order lifecycle.

The candidate will interact with customers, support invoicing accuracy, and work with multiple departments to meet service levels and shipping deadlines in a busy distribution environment.