Distribution Customer Support Specialist

NFI Industries; Garland (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

NFI Industries is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and manage shipping and invoicing tasks. You will work closely with warehouse and traffic teams to ensure accuracy and timely communication with customers.

Responsibilities include inputting orders, generating reports, and resolving issues while maintaining service quality and professional conduct in a fast-paced environment.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge and MS Office proficiency.
• Excellent oral and written communication skills.

Responsibilities

• Respond to inquiries and process orders promptly.
• Input customer orders and maintain records.
• Coordinate shipping requests with Traffic and Operations.
• Provide invoices and tracking information to customers.
• Maintain accurate files and assist with reports.

Skills

Customer service

MS Office

Typing

10-key

Shipping software UPS FedEx

Communication skills

Team coordination

Irregular hours

Education

High School Diploma or equivalent

Tools

UPS/FedEx shipping software

Job description

NFI Industries is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and manage shipping and invoicing tasks. You will work closely with warehouse and traffic teams to ensure accuracy and timely communication with customers.

Responsibilities include inputting orders, generating reports, and resolving issues while maintaining service quality and professional conduct in a fast-paced environment.