Port Services Customer Care Specialist

NFI Industries; Long Beach (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

NFI Industries is seeking a Port Services Customer Service Representative in Long Beach, CA to respond to inquiries, process orders, and handle shipments and related paperwork. The role involves coordinating with Traffic and Operations, routing calls, greeting visitors, and performing clerical duties as assigned by the Customer Service Supervisor.

The position requires a high school diploma, strong computer skills, and excellent communication.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
• Processes and inputs all customer orders.
• Produces stock reports to check for product availability.
• Produces all related paperwork and necessary information required for customer work orders.
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
• Provides follow up with other departments to ensure service standards are being met.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Prepares shipping and tracing information to customers as required.
• Maintains damage records and back order logs.
• Communicates customer feedback to management including any signs of dissatisfaction.
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes.
• Oversees all paperwork associated with orders and maintain the corresponding files.
• Maintains current and accurate procedure manual, which details the processing requirements for each account.

Skills

MS Office

Typing

10-key

Excellent communication

Customer service

Education

High School Diploma

Tools

UPS

FedEx

Job description

NFI Industries is seeking a Port Services Customer Service Representative in Long Beach, CA to respond to inquiries, process orders, and handle shipments and related paperwork. The role involves coordinating with Traffic and Operations, routing calls, greeting visitors, and performing clerical duties as assigned by the Customer Service Supervisor.

The position requires a high school diploma, strong computer skills, and excellent communication.