Distribution Center Operations Manager — Lead, Optimize, Deliver

Williams-Sonoma, Inc.; South Brunswick, Northern (NJ, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous discount on Williams-Sonoma,,

401(k) plan and other investment

Paid vacations and holidays

Job summary

Williams-Sonoma, Inc. is seeking an Operations Manager for the Dayton, NJ area to lead and develop a high‑performing distribution team. You will oversee daily DC operations, labor scheduling, and safety, while partnering with 3PLs to meet service and cost goals.

Ideal candidates will have 3–5 years of furniture/final mile leadership, strong organizational skills, and proficiency with Warehouse Management Systems and Microsoft Office. This onsite role offers opportunities for growth and impact.

Qualifications

• High School Diploma or Equivalent, and 3 - 5 years of furniture/final mile distribution or manufacturing management/leadership experience

Responsibilities

• Lead, coach, and develop company associates while fostering a culture of accountability, continuous improvement, and high performance
• Oversee labor scheduling, shift planning, and attendance tracking while monitoring employee productivity and operational efficiency
• Identify performance gaps and implement corrective actions through coaching, training, and structured performance management
• Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence
• Drive operational discipline through performance reviews, metric tracking, and continuous improvement initiatives
• Oversee daily distribution center operations, ensuring efficient execution, cost control, and adherence to performance metrics
• Monitor line‑haul optimization strategies to improve delivery speed, delivery quality, and operational efficiency while reducing operating costs
• Build, maintain, and manage strong relationships with third‑party delivery partners (3PLs), independent contractors, and company employees
• Conduct routine performance reviews of third‑party partners and support contract alignment to ensure delivery performance, service quality, and cost efficiency meet business objectives
• Drive a customer‑centric culture by improving on‑time shipping and receiving, reducing damages, and improving return and replacement rates
• Manage customer escalations and determine appropriate resolutions to maintain high service standards and overall customer satisfaction
• Develop and execute contingency plans to manage seasonal demand fluctuations, weather disruptions, and other logistical challenges
• Oversee warehouse organization and dock operations to ensure safe and efficient staging, loading, and dispatch
• Maintain compliance with OSHA regulations and company safety policies through regular inspections, risk assessments, and incident investigations
• Ensure effective inventory control processes are in place to maintain accurate shipment tracking and minimize loss or damage

Skills

Operations management

Team leadership

Labor scheduling

Performance coaching

Safety and OSHA

Interpersonal skills

Process orientation

Communication skills

Education

High School Diploma or Equivalent

Tools

Warehouse Management System

Microsoft Excel

MS Access/Office tools

Job description

Williams-Sonoma, Inc. is seeking an Operations Manager for the Dayton, NJ area to lead and develop a high‑performing distribution team. You will oversee daily DC operations, labor scheduling, and safety, while partnering with 3PLs to meet service and cost goals.

Ideal candidates will have 3–5 years of furniture/final mile leadership, strong organizational skills, and proficiency with Warehouse Management Systems and Microsoft Office. This onsite role offers opportunities for growth and impact.