Distribution Center Customer Service Specialist

OBE; Dallas, Northern (TX, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off and floating holidays

Performance-based raises

Training provided

Job summary

OBE is seeking a Customer Service Representative – Distribution Center in Dallas to support orders, respond to inquiries, and coordinate with operations and logistics teams. You’ll handle phone, email, and chat communications, ensuring accurate processing and timely resolutions.

The ideal candidate has 2+ years in customer service, strong communication, and familiarity with ERP systems, with a focus on fast-paced distribution environments.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years in customer service or distribution support.
• Strong written and verbal communication.
• Experience managing phone and email interactions.
• Proficient with Microsoft Office.
• Experience with SAP/ERP systems.
• Experience in manufacturing, distribution, or logistics.

Responsibilities

• Manage inbound and outbound customer communications via phone, email, and chat.
• Process customer orders, updates, delivery inquiries, and service requests.
• Coordinate with distribution center staff for shipment status and inventory updates.
• Monitor orders from entry to fulfillment and delivery.
• Resolve customer concerns and escalate complex issues as needed.

Skills

Communication skills

Phone support

Customer service

Multitasking

Education

High school diploma

Associate or bachelor’s preferred

Tools

Microsoft Office

SAP ERP

Job description

OBE is seeking a Customer Service Representative – Distribution Center in Dallas to support orders, respond to inquiries, and coordinate with operations and logistics teams. You’ll handle phone, email, and chat communications, ensuring accurate processing and timely resolutions.

The ideal candidate has 2+ years in customer service, strong communication, and familiarity with ERP systems, with a focus on fast-paced distribution environments.