Senior CSR - Technical Support & Order Coordination

OBE; Waxahachie (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Pay-for-performance

Training and development

Job summary

OBE is seeking a seasoned Customer Service Professional to join our team in a fast-paced environment. You will be the primary contact for customers, handling calls and emails, guiding inquiries from initial contact to resolution, and providing accurate order status, ETAs, and product information.

You will work with internal teams and Sales to resolve issues, maintain timely updates, manage a shared inbox, and support administrative tasks.

Qualifications

• High School diploma or GED required.
• Minimum of 6+ years of customer service experience.
• Experience in technical fields such as doors, windows, aluminum systems preferred.
• Strong written and verbal communication; proficient with multiple systems.

Responsibilities

• Serve as a primary point of contact for customers as part of a collaborative customer service team.
• Provide professional and timely communication to customers via phone and email.
• Maintain ownership of customer requests from initial contact through resolution.
• Provide customers with order status updates, ETAs, product information, and service-related support.
• Handle a high volume of inbound customer calls with professionalism and efficiency.
• Monitor and manage a shared email inbox with the team.
• Research customer accounts, order history, and quotes to troubleshoot issues.
• Investigate and resolve issues related to customer orders and account activity.
• Communicate effectively with internal departments and Sales to gather information.
• Maintain clear communication with customers and Sales regarding status and resolution.
• Make order updates and changes as needed, ensuring documentation.
• Perform general administrative tasks and prioritize workload in a fast-paced environment.
• Ensure all customer communication is timely, professional, and consistent.

Skills

Customer service

Communication

Multitasking

Problem-solving

Administrative tasks

Education

High School diploma or GED

Tools

CRM software

PC-savvy

Job description

OBE is seeking a seasoned Customer Service Professional to join our team in a fast-paced environment. You will be the primary contact for customers, handling calls and emails, guiding inquiries from initial contact to resolution, and providing accurate order status, ETAs, and product information.

You will work with internal teams and Sales to resolve issues, maintain timely updates, manage a shared inbox, and support administrative tasks.