Dispute Initiation Specialist

Fhnb

Killeen (TX)

On-site

USD 28,000 - 42,000

Full time

4 days ago

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Job summary

FCBI is seeking a detail-oriented customer service representative in the United States (TX, Killeen) to handle customer calls, document dispute reasons, and respond to inquiries. The role requires accurate data entry, adherence to deadlines, and strong teamwork. Physical requirements include sitting for long periods, operating a computer, and lifting up to 25 pounds.

Equal opportunity employer. Candidates should be 18+, possess a high school diploma or equivalent, and pass a background check.

Qualifications

Must be at least 18 years old
High school diploma or equivalent
Working knowledge of Microsoft Office and general office equipment
Able to communicate professionally in writing and verbally
Able to work independently and meet deadlines while staying flexible
Well-organized with sharp attention to detail
Ability to maintain productivity and meet deadlines amid interruptions
Strong customer service skills for internal and external customers
Must pass background investigation per policy
Team player and able to work with coworkers

Responsibilities

Handle customer calls within department service level agreement and ensure Reg. E compliance
Accurately record customer reasons for disputing transactions
Respond to customer inquiries about existing disputes
Research transaction entry modes and gather data
Meet assigned deadlines and goals
Attend regularly and punctually
Perform other duties as assigned