Dispute Initiation Associate

First Convenience Bank; Killeen, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Convenience Bank in Killeen, TX seeks a detail-oriented team member to handle customer dispute inquiries and data entry. You will work with internal and external customers, recording dispute reasons and ensuring compliance with Reg. E, while maintaining accuracy and timely responses.

The role requires a high school diploma, 18+ years of age, and the ability to pass a background check. Strong organizational skills and proficiency with MS Office are essential for success.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate professionally in writing and verbally.
• Must pass background investigation per policy.

Responsibilities

• Handle customer calls within department service level and Reg. E compliance.
• Record customer reasons for disputes and respond to inquiries.
• Research transaction entry modes and supporting data.
• Meet deadlines and performance goals; maintain regular attendance.
• Perform other duties as assigned.

Skills

MS Office

Customer service

Communication

Teamwork

Attention to detail

Organization

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Job Description

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft Office and general office equipment
• Able to communicate in a professional manner verbally and in writing
• Able to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

• Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
• Accurately record customer reason for disputing transactions
• Properly respond to customer inquiries regarding existing disputes
• Research transaction entry modes and additional data
• Meet assigned deadlines and goals
• Regular and predictable attendance and punctuality
• Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

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FCBI is an Equal Opportunity Employer
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