Dispute Initiation Associate

First Community Bancshares, Inc.; Killeen, Northern (TX, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a detail‑oriented, customer‑centred individual for a disputessupport role in Killeen, Texas. The position requires a high school diploma, excellent communication, and the ability to manage multiple tasks while meeting strict deadlines.

Candidates must pass a background check and work effectively in a team. The role emphasizes professional phone and written interactions, accurate dispute documentation, and adherence to Reg. E guidelines.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and professional communication, both written and verbal.
• Ability to work independently to meet deadlines while staying flexible.
• Well-organized with sharp attention to detail and accuracy.
• Ability to pass background investigation.
• Team player able to work in a collaborative environment.

Responsibilities

• Handle customer calls within the department service level agreement, ensuring Reg. E compliance.
• Accurately record customer reasons for disputing transactions.
• Respond to customer inquiries regarding existing disputes.
• Research transaction entry modes and gather additional data as needed.
• Meet assigned deadlines and goals; maintain regular attendance and punctuality.
• Other duties as assigned by the supervisor.

Skills

Customer service

Communication

Time management

Detail oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft Office and general office equipment
• Able to communicate in a professional manner verbally and in writing
• Able to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

• Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
• Accurately record customer reason for disputing transactions
• Properly respond to customer inquiries regarding existing disputes
• Research transaction entry modes and additional data
• Meet assigned deadlines and goals
• Regular and predictable attendance and punctuality
• Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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