Dispute Initiation Associate

FNBT - First National Bank Texas; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT - First National Bank Texas is seeking candidates for a front-line support role in Texas. You will handle customer calls, document dispute reasons, and respond to inquiries while maintaining timely, accurate records.

The position requires attention to detail, strong communication skills, and the ability to work independently within a team environment; background checks are required.

Qualifications

• Must be able to communicate professionally in writing and verbally.
• Able to work independently to meet deadlines while remaining flexible.
• Well-organized with sharp attention to detail.
• Must pass background investigation per company policy.
• Able to work effectively in a team and with co‑workers.

Responsibilities

• Handle customer calls within department service level agreement and ensure Reg. E compliance.
• Record customer reasons for disputed transactions accurately.
• Respond to customer inquiries regarding existing disputes.
• Research transaction entry modes and gather additional data as needed.
• Meet assigned deadlines and goals; maintain regular attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Time management

Attention to detail

Independence

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft Office and general office equipment
• Able to communicate in a professional manner verbally and in writing
• Able to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

• Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
• Accurately record customer reason for disputing transactions
• Properly respond to customer inquiries regarding existing disputes
• Research transaction entry modes and additional data
• Meet assigned deadlines and goals
• Regular and predictable attendance and punctuality
• Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

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FCBI is an Equal Opportunity Employer
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