Dispute Initiation Associate

Fhnb; Killeen (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

FCBI is seeking a detail-oriented customer service representative in the United States (TX, Killeen) to handle customer calls, document dispute reasons, and respond to inquiries. The role requires accurate data entry, adherence to deadlines, and strong teamwork. Physical requirements include sitting for long periods, operating a computer, and lifting up to 25 pounds.

Equal opportunity employer. Candidates should be 18+, possess a high school diploma or equivalent, and pass a background check.

Qualifications

• Must be at least 18 years old
• High school diploma or equivalent
• Working knowledge of Microsoft Office and general office equipment
• Able to communicate professionally in writing and verbally
• Able to work independently and meet deadlines while staying flexible
• Well-organized with sharp attention to detail
• Ability to maintain productivity and meet deadlines amid interruptions
• Strong customer service skills for internal and external customers
• Must pass background investigation per policy
• Team player and able to work with coworkers

Responsibilities

• Handle customer calls within department service level agreement and ensure Reg. E compliance
• Accurately record customer reasons for disputing transactions
• Respond to customer inquiries about existing disputes
• Research transaction entry modes and gather data
• Meet assigned deadlines and goals
• Attend regularly and punctually
• Perform other duties as assigned

Job description

Job Description

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft Office and general office equipment
• Able to communicate in a professional manner verbally and in writing
• Able to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

• Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
• Accurately record customer reason for disputing transactions
• Properly respond to customer inquiries regarding existing disputes
• Research transaction entry modes and additional data
• Meet assigned deadlines and goals
• Regular and predictable attendance and punctuality
• Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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