Dispute Initiation Specialist

FNBT - First National Bank Texas; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT - First National Bank Texas is seeking candidates for a front-line support role in Texas. You will handle customer calls, document dispute reasons, and respond to inquiries while maintaining timely, accurate records.

The position requires attention to detail, strong communication skills, and the ability to work independently within a team environment; background checks are required.

Qualifications

• Must be able to communicate professionally in writing and verbally.
• Able to work independently to meet deadlines while remaining flexible.
• Well-organized with sharp attention to detail.
• Must pass background investigation per company policy.
• Able to work effectively in a team and with co‑workers.

Responsibilities

• Handle customer calls within department service level agreement and ensure Reg. E compliance.
• Record customer reasons for disputed transactions accurately.
• Respond to customer inquiries regarding existing disputes.
• Research transaction entry modes and gather additional data as needed.
• Meet assigned deadlines and goals; maintain regular attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Time management

Attention to detail

Independence

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

FNBT - First National Bank Texas is seeking candidates for a front-line support role in Texas. You will handle customer calls, document dispute reasons, and respond to inquiries while maintaining timely, accurate records.

The position requires attention to detail, strong communication skills, and the ability to work independently within a team environment; background checks are required.