Dispute Initiation Associate

fnbtandfcbcareers; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FCBI is seeking a detail-oriented customer service specialist to handle incoming calls, document dispute reasons, and respond to inquiries from customers regarding disputes. The role requires researching transaction data, meeting deadlines, and maintaining consistent attendance.

A high school diploma and strong MS Office skills are essential. The position emphasizes independence and teamwork in a fast-paced environment, with equal opportunity employment.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent.
• Working knowledge of Microsoft Office and general office equipment.
• Able to communicate in a professional manner verbally and in writing.
• Able to work independently to meet deadlines but remain flexible.
• Well-organized, with sharp attention to detail.
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions.
• Strong customer service skills (both internal and external customers).
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Properly handle customer incoming calls within department service level agreement, ensuring Reg. E compliance.
• Accurately record customer reason for disputing transactions.
• Properly respond to customer inquiries regarding existing disputes.
• Research transaction entry modes and additional data.
• Meet assigned deadlines and goals.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Skills

Communication

Customer service

Attention to detail

Time management

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Responsibilities

• Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance


• Accurately record customer reason for disputing transactions


• Properly respond to customer inquiries regarding existing disputes


• Research transaction entry modes and additional data


• Meet assigned deadlines and goals


• Regular and predictable attendance and punctuality


• Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time


• Constantly operate a computer and other office machinery


• Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.

Qualifications

• At least 18 years of age


• High school diploma or equivalent


• Working knowledge of Microsoft Office and general office equipment


• Able to communicate in a professional manner verbally and in writing


• Able to work independently to meet deadlines but remain flexible


• Well-organized, with sharp attention to detail


• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions


• Strong customer service skills (both internal and external customers)


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment