Dispensary Team Lead - Patient Care & Operations

GOEBEL FIXTURE COMPANY; Charleston (WV); On-site; USD 17,000 - 30,000; Part time

Job summary

Firelands Scientific in Charleston, WV seeks a Lead Patient Care Representative to support daily dispensary operations under the GM and AGM. You’ll coach staff across security, sales, guest services and inventory while ensuring compliance with the West Virginia Medical Marijuana Control Program, SOPs, and company policies.

You will focus on delivering a world-class patient and caregiver experience, manage records, assist with strategy execution, and help drive performance through KPIs.

Qualifications

• Recent and relevant retail and/or hospitality experience in a high-growth, fast-paced environment.
• Experience operating in a state-regulated marijuana program.
• Experience with coaching, training, and talent development.
• Experience monitoring company and individual performance through KPIs and other metrics.
• Demonstrated passion for serving the medical marijuana patient community.
• Proficient in MS Office and MS Excel.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills.
• Must maintain a high level of integrity, personal motivation, and be compliance-driven.
• Ability to work after-hours and travel, as needed.
• Must be 18 years of age or older.
• Ability to pass a background check.

Responsibilities

• Assist with hiring, developing, and coaching of all dispensary positions along with developing and executing SOPs, training, and on-boarding programs;
• Assist with execution of dispensary/company strategy and operations;
• Review store environments and key performance indicators to identify problems, concerns, and opportunities for improvement;
• Help lead the dispensary team, support performance evaluations with active feedback and assist with personnel matters;
• Maintain records for all necessary documents: delivery and inventory manifests, nightly and monthly inventory counts, necessary employee and patient/customer information, logbooks, inventory adjustments, and destruction reports;
• Facilitate communication of daily tasks to team members;
• Ensure all required state and company sanctioned reports and audits are executed on time;
• Serve as a brand representative and participate in community/industry events, as needed;
• Provide superior customer service for vendors, patients and caregivers;
• Respond to any patient/customer complaint, request, concern, suggestion, when required;
• Ensure a world-class experience for patients and caregivers in accordance with company mission, vision, and values;
• Ensure that all dispensary operations including admissions, consultations, dispensing, cash management, inventory management, auditing, outreach, marketing and ordering are operating effectively, compliantly, and efficiently;
• Create a customer-focused, service-oriented environment;
• Maintain a presence on the sales floor and effectively coachand support dispensary team members to ensure that operational priorities, processes andprocedures are communicated, understood and executed;
• Maintain all technology platforms and ensure that product descriptions and inventory amounts are accurate;
• Recommend product lines by identifying new product and product packaging opportunities, utilizing patient feedback and online reviews;
• Other tasks as assigned by the Assistant General Manager and General Manager.

Skills

Coaching

Training

Customer service

MS Office

Excel

Communication skills

Data management

Attention to detail

Integrity

Travel

Job description

Firelands Scientific in Charleston, WV seeks a Lead Patient Care Representative to support daily dispensary operations under the GM and AGM. You’ll coach staff across security, sales, guest services and inventory while ensuring compliance with the West Virginia Medical Marijuana Control Program, SOPs, and company policies.

You will focus on delivering a world-class patient and caregiver experience, manage records, assist with strategy execution, and help drive performance through KPIs.