Dispensary Team Lead: Customer Care & Inventory

Renew Cannabis Co.; Prospect Heights (IL); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Verano Holdings Corp. in Illinois is seeking an Agent in-Charge to deliver exceptional customer service, provide educational guidance to patients, and supervise dispensary staff under the AGM.

The role allocates 30% of time to inventory activities, requires strict adherence to state and local regulations, and involves cash handling, online order accuracy, and supporting Cannabis Advisors in a fast-paced retail environment.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsabilités

• Provide exceptional customer service and educational consulting.
• Assist in regular inventory cycle counts to ensure accurate levels and immediately report discrepancies.
• Obtain cannabis product from the vault and provide it to Cannabis Advisor for sale.
• Be an advocate of cannabis customer care.
• Open and close store as directed by the AGM or GM.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.
• Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
• Confirm online orders are completed and accurate prior to pick-up.
• Assist Cannabis Advisors with any product or POS System questions.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.
• Other duties as assigned.

Connaissances

Retail experience

Customer service

Cash handling

Office software

Inventory awareness

Team collaboration

Outils

POS system

Excel

Description du poste

Verano Holdings Corp. in Illinois is seeking an Agent in-Charge to deliver exceptional customer service, provide educational guidance to patients, and supervise dispensary staff under the AGM.

The role allocates 30% of time to inventory activities, requires strict adherence to state and local regulations, and involves cash handling, online order accuracy, and supporting Cannabis Advisors in a fast-paced retail environment.