Cannabis Retail Inventory & Customer Care Lead

Verano Holdings; Buchanan Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Verano Holdings in Michigan is seeking an Agent in-Charge to lead individualized customer service, educational consulting, and inventory duties in a fast-paced cannabis retail environment. You will supervise staff, manage cash and POS, and ensure regulatory compliance while delivering exceptional service to customers and patients.

Qualified candidates have retail or hospitality experience, are 21+, and are eager to learn about cannabinoids, terpenes, and product usage.

Qualifications

• 2+ years in retail or hospitality.
• Must be at least 21.
• Willing to learn cannabinoids, terpenes and product use.
• Scheduling flexibility including weekends/holidays.
• Familiar with Word, Excel and email.
• Understand local and state cannabis laws.

Responsibilities

• Greet customers and provide service.
• Assist with inventory counts.
• Handle cash transactions and POS.
• Educate customers on cannabis products.
• Close/open store as directed by AGM/GM.
• Ensure accurate online order pick-up.
• Maintain clean workstation and storefront.
• Support Cannabis Advisors and team.
• Comply with state/local regulations.

Skills

Customer service

Retail experience

Scheduling flexibility

Cannabis knowledge interest

Computer skills

Legal/regulatory knowledge

Tools

Word

Excel

POS System

Job description

Verano Holdings in Michigan is seeking an Agent in-Charge to lead individualized customer service, educational consulting, and inventory duties in a fast-paced cannabis retail environment. You will supervise staff, manage cash and POS, and ensure regulatory compliance while delivering exceptional service to customers and patients.

Qualified candidates have retail or hospitality experience, are 21+, and are eager to learn about cannabinoids, terpenes, and product usage.