Cannabis Retail Inventory & Customer Care Lead

Verano Holdings; Lehigh Acres (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Verano Holdings in Florida seeks an Agent in-Charge to deliver exceptional customer service and educational consulting for cannabis products. The role involves inventory duties and directing dispensary staff as needed.

The position requires retail experience, 21+ years old, and a willingness to learn cannabis regulations and product applications. Fulfills standard store operations and ensures compliance in a fast-paced environment.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Provide excellent customer service and education to customers and patients.
• Assist in regular inventory cycle counts and report discrepancies.
• Handle product from vault and support sale process with Cannabis Advisors.
• Open and close store as directed by leadership.
• Educate customers on cannabis product usage as a wellness product.
• Ensure proper tagging and documentation for received products.
• Support reconciliation of inventory in state tracking and POS systems.
• Verify online orders and assist with POS inquiries.
• Build rapport with regular customers to promote repeat business.
• Maintain cleanliness and organization of workstation and store front.
• Comply with local/state regulations and complete transactions accurately.

Skills

Customer service

Retail experience

Inventory management

Cash handling

Team collaboration

Tools

POS system

Microsoft Excel

Job description

Verano Holdings in Florida seeks an Agent in-Charge to deliver exceptional customer service and educational consulting for cannabis products. The role involves inventory duties and directing dispensary staff as needed.

The position requires retail experience, 21+ years old, and a willingness to learn cannabis regulations and product applications. Fulfills standard store operations and ensures compliance in a fast-paced environment.