Dispensary Lead - Cannabis Retail Leader

Nature's Grace and Wellness, LLC; Chicago (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Nature's Grace and Wellness, LLC in Chicago is seeking a Dispensary Lead to oversee daily operations, support staff, and deliver exceptional customer service in a fast-paced cannabis retail environment.

The role requires strong leadership, knowledge of cannabis products, compliance with security and state regulations, and the ability to train employees, manage inventory, and ensure a welcoming atmosphere for customers and teammates.

Qualifications

• Familiarity with point-of-sale systems.
• Practical and pro-active thinking.
• Attention to detail, organized and patient.
• Multitasking.
• In depth knowledge of cannabis.
• Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations.
• Ability to communicate clearly and effectively in all situations with staff and customers.
• Ability to work under pressure without losing composure.
• Friendly, warm personality.

Responsibilities

• Report directly to assistant manager or manager.
• Department main immediate point of contact for team.
• Make sure team stays on track.
• Update assistant manager or manager with any issues that need immediate attention.
• Make sure team is following all standard operating procedures and company policies.
• Any HR / personnel issues should be directed to the assistant manager.
• Make sure team is acting in an appropriate manner with customers and co-workers.
• If the lead sees any issues that are occurring with any employees immediately bring to the manager or assistant managers attention.
• Ensure the dispensary's compliance with security, inventory and local and state regulations.
• Manage and inspire staff to deliver the highest level of customer service.
• Ensure the safety and satisfaction of every customer and employee.
• Communicate with management on a regular basis to ensure the dispensary's excellence in service.
• Ensure employees follow company protocols.
• Train employees
• Create a warm and welcoming environment for staff and customers
• Other duties as assigned

Skills

POS systems

Pro-active thinking

Attention to detail

Multitasking

Cannabis knowledge

Reading & interpreting docs

Clear communication

Working under pressure

Friendly demeanor

Tools

None

Job description

Nature's Grace and Wellness, LLC in Chicago is seeking a Dispensary Lead to oversee daily operations, support staff, and deliver exceptional customer service in a fast-paced cannabis retail environment.

The role requires strong leadership, knowledge of cannabis products, compliance with security and state regulations, and the ability to train employees, manage inventory, and ensure a welcoming atmosphere for customers and teammates.