Dispensary Operations Lead — Customer Experience & Compliance

Essential Employment Services, Inc; Mansfield (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Essential Employment Services, Inc. seeks an experienced Retail Store Manager to oversee day-to-day dispensary operations, ensuring compliance with state and local cannabis regulations and delivering excellent customer service.

You will hire, train, and lead budtenders, drive sales growth, and manage inventory, displays, and safety. A strong retail leadership background and adaptability to a fast-paced environment are essential.

Qualifications

• Highschool Diploma or equivalent required.
• Minimum 2 years of management experience in retail, restaurant, grocery, or service industry.
• Experience working in the cannabis industry desired.
• Customer-focused culture and excellent service.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized under stress.

Responsibilities

• Oversee daily operations of the dispensary ensuring regulatory compliance.
• Lead and develop budtenders and staff to deliver exceptional customer service.
• Drive sales by implementing strategies to meet revenue targets and marketing efforts.
• Maintain inventory accuracy and store displays.
• Ensure store safety, cash handling, and security procedures.

Skills

Retail management

Customer service

Leadership

Compliance

MS Office

Multitasking

Communication

Education

Highschool Diploma

Tools

POS systems

MS Office

Job description

Essential Employment Services, Inc. seeks an experienced Retail Store Manager to oversee day-to-day dispensary operations, ensuring compliance with state and local cannabis regulations and delivering excellent customer service.

You will hire, train, and lead budtenders, drive sales growth, and manage inventory, displays, and safety. A strong retail leadership background and adaptability to a fast-paced environment are essential.