Cannabis Retail Team Lead - Service & Ops

Renew Cannabis Co.; Niles (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Renew Cannabis Co. in Illinois is seeking a Dispensary Lead to oversee daily operations, supervise staff, and ensure excellent customer service across all shifts.

The role requires prior cannabis retail experience, ability to manage POS systems, and adherence to security and regulatory standards. You will train employees, enforce SOPs, and maintain a welcoming environment while coordinating with management to sustain dispensary excellence.

Qualifications

• Lead or Management experience preferred but not required.
• 1+ years of cannabis retail experience required.
• Must be able to pass a background check.
• Must be 21 years of age.
• Must possess a valid license or state ID.
• Must be available to work varied hours and/or days, including nights, weekends, and holidays.

Responsibilities

• Report directly to assistant manager or manager
• Department main immediate point of contact for team
• Make sure team stays on track
• Update assistant manager or manager with any issues that need immediate attention
• Make sure team is following all standard operating procedures and company policies
• Any HR / personnel issues should be directed to the assistant manager
• Make sure team is acting in an appropriate manner with customers and co-workers
• If the lead sees any issues that are occurring with any employees immediately bring to the manager or assistant managers attention
• Ensure the dispensary's compliance with security, inventory and local and state regulations
• Manage and inspire staff to deliver the highest level of customer service
• Ensure the safety and satisfaction of every customer and employee
• Communicate with management on a regular basis to ensure the dispensary's excellence in service
• Ensure employees follow company protocols.
• Train employees
• Create a warm and welcoming environment for staff and customers
• Other duties as assigned

Skills

POS knowledge

Proactive thinking

Attention to detail

Multitasking

Cannabis knowledge

Regulatory reading

Communication

Work under pressure

Customer service

Job description

Renew Cannabis Co. in Illinois is seeking a Dispensary Lead to oversee daily operations, supervise staff, and ensure excellent customer service across all shifts.

The role requires prior cannabis retail experience, ability to manage POS systems, and adherence to security and regulatory standards. You will train employees, enforce SOPs, and maintain a welcoming environment while coordinating with management to sustain dispensary excellence.