Dispatcher Trainee - Start a Career in 911 Communications

911 Emergency Communications; Coyote Canyon (NM); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications invites candidates for Dispatcher Trainee opportunities in Brimhall, NM. Trainees learn call-taking procedures, agency terminology, and essential incident details while developing typing and CAD skills.

Training may include simulations, supervised console assignments, and assessments to track progress. Applicants should have a high school diploma or equivalent, basic computer skills, and strong communication.

Qualifications

• High school diploma or recognized equivalent.
• Trainee positions may be for applicants without dispatch experience.
• Basic computer skills and clear communication required.
• Accurate typing and willingness to receive feedback are important.
• Customer service experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

Job description

911 Emergency Communications invites candidates for Dispatcher Trainee opportunities in Brimhall, NM. Trainees learn call-taking procedures, agency terminology, and essential incident details while developing typing and CAD skills.

Training may include simulations, supervised console assignments, and assessments to track progress. Applicants should have a high school diploma or equivalent, basic computer skills, and strong communication.