Dispatcher & Telecommunicator Trainee, Training & Benefits

Emergency Telecommunicator Services; Derry (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in East Derry, NH invites applicants to Dispatcher Trainee and Telecommunicator Trainee opportunities. The program provides structured training under qualified instructors to learn call-taking, incident documentation, and operation of communications systems.

Trainees progress as skills are demonstrated; training may include classroom, simulations, and supervised console work.

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions for applicants without dispatch experience.
• Basic computer skills, clear communication, accurate typing.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Observe and perform duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Computer skills

Clear communication

Typing

Customer service experience

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in East Derry, NH invites applicants to Dispatcher Trainee and Telecommunicator Trainee opportunities. The program provides structured training under qualified instructors to learn call-taking, incident documentation, and operation of communications systems.

Trainees progress as skills are demonstrated; training may include classroom, simulations, and supervised console work.