Emergency Dispatcher Trainee

Emergency Telecommunicator Services; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in East Boston invites applicants for Dispatcher Trainee / Telecommunicator Trainee roles. Trainees receive classroom and on‑the‑floor instruction to learn call-taking, documentation, radio procedures, and incident coordination.

Opportunities progress with demonstrated skills, certifications, and employer standards. Training may include nights, weekends, and overtime as schedules require. Basic computer and typing abilities are helpful for success.

Qualifications

• High school diploma or equivalent required; trainees with no dispatch experience welcome.
• Basic computer, typing, and communication skills preferred.
• Check vacancy for any required tests or scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Gather incident details and confirm locations accurately.
• Develop typing and CAD-dispatch skills for incident documentation.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and monitor unit status.
• Work under supervision and complete assessments and milestones.

Skills

Typing

Communication

Multitasking

Computer skills

Education

High school diploma

Tools

CAD software

Job description

Emergency Telecommunicator Services in East Boston invites applicants for Dispatcher Trainee / Telecommunicator Trainee roles. Trainees receive classroom and on‑the‑floor instruction to learn call-taking, documentation, radio procedures, and incident coordination.

Opportunities progress with demonstrated skills, certifications, and employer standards. Training may include nights, weekends, and overtime as schedules require. Basic computer and typing abilities are helpful for success.