Dispatcher & Telecommunicator Trainee – Start in Emergency Communications

Emergency Telecommunicator Services; Amherst (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Amherst Town offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Roles advance as skills and certifications are demonstrated, with shifts including nights, weekends, and overtime as required.

Qualifications

• High school diploma or equivalent commonly required.
• Basic computer skills, clear communication and accurate typing.
• Experience in customer service or telephone-based roles may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Document incidents accurately and gather essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality, security and professional conduct requirements.

Skills

Clear communication

Typing speed/accuracy

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Amherst Town offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Roles advance as skills and certifications are demonstrated, with shifts including nights, weekends, and overtime as required.