Emergency Dispatch Trainee & Telecommunicator

Emergency Telecommunicator Services; Stambaugh Township (MI); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is offering a trainee position in public safety communications. The role focuses on learning emergency call-taking procedures, agency terminology, and accurate data gathering. Trainees will develop typing and CAD skills while studying geography and response jurisdictions.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as trainees progress through

Qualifications

• A high school diploma or equivalent is commonly required.
• Applicants should have basic computer skills and clear communication.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.

Skills

Clear communication

Typing accuracy

Basic computer skills

Willingness to receive feedback

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services is offering a trainee position in public safety communications. The role focuses on learning emergency call-taking procedures, agency terminology, and accurate data gathering. Trainees will develop typing and CAD skills while studying geography and response jurisdictions.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as trainees progress through