Dispatcher Trainee, Telecommunicator Trainee - Immediate Openings

Emergency Telecommunicator Services; Amherst (MA); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Descripción de la vacante

Emergency Telecommunicator Services in Amherst Town offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Roles advance as skills and certifications are demonstrated, with shifts including nights, weekends, and overtime as required.

Formación

• High school diploma or equivalent commonly required.
• Basic computer skills, clear communication and accurate typing.
• Experience in customer service or telephone-based roles may be useful.

Responsabilidades

• Learn emergency call-taking procedures and agency terminology.
• Document incidents accurately and gather essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality, security and professional conduct requirements.

Conocimientos

Clear communication

Typing speed/accuracy

Basic computer skills

Customer service experience

Educación

High school diploma or equivalent

Descripción del empleo

Dispatcher Trainee / Telecommunicator Trainee Opportunities in Amherst Town

Dispatcher Trainee and Telecommunicator Trainee positions provide a structured introduction to emergency communications work. Under the direction of qualified instructors and training personnel, trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Responsibilities increase as required skills are demonstrated. Independent assignments generally depend on successful completion of training, applicable certifications, and the employer’s performance standards.

Position Details

Duty Location

{airport_name}, Amherst Town, MA

Employer

The hiring public safety or communications agency identified in the official vacancy

Pay

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Schedule

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Appointment Type

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Who May Apply

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Application Deadline

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Training may combine classroom instruction, simulations, and supervised console assignments. Training schedules and later operational shifts may include nights, weekends, holidays, and overtime.

What You May Do

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.

Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Successfully complete required background screening and hiring assessments
• Complete additional pre-employment evaluations when specified
• Attend required training and meet attendance standards
• Achieve required competencies and certifications within established deadlines
• Meet probationary requirements and operational performance standards

Work Environment and Physical Requirements

Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays. Supervised duties may include exposure to distressing calls. The official vacancy describes essential functions, training expectations, and accommodation procedures.

Benefits

• Eligible trainees may receive insurance coverage, retirement benefits, paid leave, and employer-provided training. Confirm trainee pay, benefits eligibility, and any advancement conditions in the official announcement. Completion of training does not automatically guarantee promotion unless the employer states otherwise.

Start preparing for Dispatcher Trainee / Telecommunicator Trainee opportunities in Amherst Town.