Dispatcher – Service Coordinator – Scheduler

First Coast Home Pros; Jacksonville (FL); On-site; Full time

Job summary

Join a dynamic and fast-growing company that prides itself on exceptional service in Northeast Florida! As a Service Coordinator/Scheduler, you'll play a crucial role in dispatching technicians and ensuring our customers receive top-notch service. This position offers a supportive environment with paid training, competitive pay, and an excellent benefits package. Whether you're an experienced dispatcher or new to the field, your positive attitude and willingness to learn will make you a valuable part of our energetic team. Don't miss out on this opportunity to grow with us and make a difference in people's homes!

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Training

Professional Development Assistance

Company-Paid Cell Phone Service

Friendly Office Environment

Bonuses for Performance

Qualifications

• Looking for trainable candidates with a positive attitude.
• Experience in office work or as a dispatcher is a plus.

Responsibilities

• Coordinate and schedule service appointments for field technicians.
• Support the team and ensure customer satisfaction.

Skills

Positive Attitude

Trainability

Office Equipment Usage

Communication Skills

Education

High School Diploma or GED

Job description

Thank you for your interest in the First Coast Home Pros family of companies, including First Coast Home Pros, The Painting Craftsmen, Jax Furniture Refinishing & Upholstering, RugPro Oriental Rug Cleaning, and GrillSOS.

We are an energetic company providing the highest level of award-winning service in Northeast Florida. The Jacksonville Business Journal named us to their list of the Top 50 Fastest Growing Privately Held Companies in Northeast Florida in 2013, 2014, and 2015. Our rapid growth creates a wealth of opportunity for top-notch individuals who seek a long-term role in a service environment.

If you have a resume and cover letter, please upload them. Also, please be sure to tell us about your last few jobs including where you worked, dates employed, job duties, and reasons for leaving. Oh, and tell us a little bit about yourself!

All prospective employees must submit to a criminal background check and a drug test.

Position: Dispatcher – Service Coordinator – Scheduler

Location: Jacksonville, FL

Job Id: 645

# of Openings: 1

Dispatcher / Service Coordinator / Scheduler

Working for the BEST has never been better!

Jacksonville’s best residential service company is hiring a scheduler and has an immediate dispatching opening for a top-notch Service Coordinator / Scheduler / Dispatcher! Earn $16-$18 per hour to train and then $16-$23 per hour plus sales commission as a Service Coordinator / Scheduler / Dispatcher.

WHO WE ARE: First Coast Home Pros is an energetic and fast-growing company that provides specialized home services. Along with our sister companies, we provide the services our customers need for their homes, including house cleaning, pressure washing, interior and exterior painting, and much more! Our service coordinators dispatch us to do high-quality work at every job and our customers LOVE us! Come help us grow!

Our office is a bustling and exciting place where we take care of our customers, support our field technicians, and take pride in our work. We need great service coordinators, and even if you don’t have experience as a project scheduler, dispatcher, or coordinator, it’s ok – we have everything you need to learn the job and become GREAT at it! As long as you have a positive attitude and like to learn, we want to meet you! It’s easy to apply, and now is the perfect time to join the team.

WHAT WE OFFER: We have everything you need to succeed at your job and love what you do!

• Daytime hours M-F (no nights or weekends)
• 2 weeks of paid time off and 7 paid holidays!
• Competitive pay PLUS bonuses for service coordinators, service schedulers, dispatchers, and field service support staff
• Excellent benefits package, including health insurance (at least 50% paid by company), dental, vision, and disability
• Friendly, supportive, and fast-paced office environment
• Paid training – our in-house training program provides the skills you need to become a service coordinator or project scheduler (no previous experience needed!)
• Professional development assistance and mentorship
• Great managers who want you to succeed!
• Company-paid cell phone service for team leaders
• 401(k) with match available
• …and more!

In a September 2022 company survey, 94% of current employees said they were likely to recommend working here!

WHAT WE NEED: If this is you, we need you!

• Trainable
• Take pride in a job well done
• Able to use office equipment safely and according to manufacturer’s instructions
• Able to sit for extended periods of time, view computer screens for extended periods of time, and make repetitive motions
• Able to read, write, speak, and hear
• Clean background (we perform background checks and drug testing for all employees)
• Wish List: Do you have experience working in an office? Have you ever worked as a dispatcher, project scheduler, or service coordinator? Do you have a diploma or GED? If so, we really want to meet you!

IDEAL APPLICANT: So who is the ideal service coordinator candidate? If you have a positive attitude, a clean background, and like to learn, then we have everything else you need to love your job in our office and EXCEL at it! Our company is filled with energetic, positive team members who love what they do, take pride in their work (small jobs and large jobs alike) and come from all over. Some of our team members have worked as project schedulers or service coordinators for years, and some come to us with absolutely no experience, ready to learn the ropes! Some are just out of high school, some are parents, some are military, some are from Jacksonville, and some are not! Some of us are new to the field tech support team and some have been here since the beginning! Together, we’re a dynamic team providing truly OUTSTANDING service and making our customers happy every day.

First Coast Home Pros

2180 Emerson Street, Jacksonville, FL, 32207 USA