Customer Service Coordinator - Direct Sales (Remote)

Lensa; United States; Remote; Full time

Job summary

A leading career site is seeking a Customer Service Coordinator to enhance customer retention and support sales teams. This role involves managing customer interactions, analyzing data, and facilitating communication. Ideal candidates are proactive, possess strong analytical skills, and can thrive in a fast-paced environment. Comprehensive benefits and a remote work setup are offered.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid parental leave

401k plan

Vacation

Floating holidays

Paid sick time

Qualifications

• Minimum 3 years of office experience.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Increase customer retention through process knowledge.
• Manage revenue backlog and generate data reports.
• Collaborate with cross-functional teams.

Skills

Analytical problem-solving

Communication

Customer service

Presentation

Project management

Education

College degree preferred

Tools

Microsoft Office

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, VESTIS, is seeking professionals. Apply via Lensa today!

Description

The Customer Service Coordinator will support inside and outside sales representatives.

Responsibilities/Essential Functions

• Responsible for increasing customer retention through process knowledge and program management implementation.
• Manage revenue backlog based on assignment.
• Use in-house reporting systems to generate data, analyze results, and present data to customers or internal teams.
• Create tutorials and facilitate customer meetings via webinars.
• Collaborate daily with internal/external cross-functional teams to meet initiatives and customer needs on schedule.
• Proactively consult with sales teams to ensure program commitments align with company capabilities.
• Maintain advanced knowledge of direct sales order entry systems, value-added services, and operational processes.

Knowledge/Skills/Abilities

• Facilitate and lead projects effectively.
• Excellent presentation skills.
• Analytical problem-solving approach.
• Strong resolution orientation, communication, and customer service skills.
• Excellent grammar and communication skills.
• Ability to work independently in a fast-paced, changing environment.
• Strong computer skills, including proficiency in Microsoft Office (Excel, Outlook, Word) and Windows.

Working Environment

• Remote work setup.

Experience

• College degree preferred and/or minimum 3 years of office experience.

Benefits

Vestis offers comprehensive benefits including medical, dental, vision, disability insurance, life insurance, paid parental leave, 401k plan, vacation, floating holidays, and paid sick time.

Compensation

The hourly rate ranges from $20.00 to $22.00, depending on skills, experience, and qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of their rights under federal employment laws. For more info, see the Know Your Rights poster.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting