National Service Coordinator - Remote

Enterprise Holdings; Salt Lake City (UT); Remote; Full time

Job summary

A leading company in fleet management is seeking a dedicated individual for a remote customer support role. The position involves coordinating roadside assistance, setting up rentals, and ensuring effective communication with vendors. The ideal candidate will have a strong customer service background and administrative experience, with opportunities for professional growth within the organization. Enjoy a comprehensive benefits package and a supportive work environment focused on employee well-being.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Employer Match

Qualifications

• Minimum 2 years in customer/vendor support.
• Minimum 2 years in administrative support.

Responsibilities

• Coordinate roadside assistance through vendor partners.
• Set up replacement rentals for clients.
• Maintain communication with vendors and drivers.

Skills

Customer Service

Problem Resolution

Communication

Tools

Microsoft Office

Job description

Employer Industry: Fleet Management

Why consider this job opportunity:
- Salary up to $18.79 per hour
- Full-time remote work opportunity from home in Salt Lake City, UT, or surrounding areas
- Comprehensive benefits package, including medical, dental, and vision insurance, paid vacation, and 401(k) employer match
- Opportunities for professional development and career progression within a growing company
- Supportive work environment focused on customer satisfaction and employee well-being

What to Expect (Job Responsibilities):
- Provide roadside assistance coordination through vendor partners, including dispatching services and monitoring live jobs
- Set up replacement rentals for clients in need of alternative transportation
- Communicate with vendor partners to research delays and evaluate options to assist drivers
- Relay repair approvals to repair facilities on behalf of clients and ensure timely follow-ups
- Maintain regular communication with third-party vendors and Fleet drivers to address service inquiries

What is Required (Qualifications):
- Must be 18 years of age or older
- Minimum of two (2) years of experience in customer and/or vendor support
- Minimum of two (2) years of administrative support experience
- Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)
- Must be authorized to work in the United States without requiring work authorization sponsorship

How to Stand Out (Preferred Qualifications):
- Proven success in problem/conflict resolution or negotiation
- Ability to demonstrate strong customer service skills
- Detail-oriented with excellent communication abilities
- Flexibility in adapting to changing situations and customer needs
- Experience working in a remote environment or with virtual teams

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