Dispatcher / Service Coordinator

Yellowstone Local; Oregon; In loco; USD 33.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Paid holidays

Employer-paid medical, dental, and eye

Dependent medical, dental, and vision;

Supportive working environment

Grow with an established electrical co

Descrizione del lavoro

Yellowstone Local is seeking a dedicated Dispatch Associate to manage daily electrical service dispatch and technician scheduling in Clackamas, Oregon. This onsite role requires coordinating service calls, keeping technicians informed, and maintaining an organized schedule for high reliability.

Ideal candidates will have 1+ year of dispatching experience, strong customer service skills, and familiarity with Portland Metro/Central Oregon routing.

Competenze

• 1+ year of professional dispatching experience required.
• 2+ years of dispatching experience preferred.
• Strong scheduling, dispatching, organization, and time-management skills.
• Strong customer service and telephone communication skills.
• Clear and professional verbal and written communication.
• Familiarity with the Portland Metro and Central Oregon areas is important for effective routing and scheduling.

Mansioni

• Coordinate and manage daily electrical service dispatch and technician scheduling.
• Schedule service calls based on customer needs, technician availability, location, and daily priorities.
• Keep electricians and field service technicians informed of appointments, schedule changes, and relevant job details.
• Communicate professionally with customers regarding appointments, scheduling updates, and service needs.
• Monitor the schedule throughout the day and adjust quickly when priorities change.
• Take ownership of customer inquiries and outstanding‑estimate follow‑up and convert approved estimates into scheduled jobs.
• Help create an organized, responsive, and professional customer experience.
• Identify scheduling conflicts and dispatch issues and work toward practical solutions.
• Support service operations throughout the Portland Metro Area and Central Oregon.

Conoscenze

Dispatching experience

Scheduling

Organization

Time management

Customer service

Communication

Problem solving

Attention to detail

Team coordination

Multitasking

Strumenti

HouseCall Pro

ServiceTitan

CRM software

Descrizione del lavoro

Yellowstone Local is proud to represent Young Electric Co., an industry leader in electrical services.

You know great dispatching is more than filling a schedule. It's keeping customers informed, electricians productive, and the entire service operation moving forward.

What's in it for You?

• Pay: $24–$30 per hour, based on relevant experience and qualifications

• Paid time off

• Paid holidays

• 100% employer-paid medical, dental, and vision coverage for the employee, beginning after 60 days

• Dependent medical, dental, and vision coverage is available through employee payroll deductions

• Supportive working environment

• Opportunity to grow with an established electrical company as it continues building its team

Why You’ll Love It Here

• Young Electric Co. is a second‑generation, veteran‑owned and family‑operated electrical company with more than 40 years of combined experience.

• You'll play a central role in the operation by keeping service calls organized, customers informed, and electricians prepared for the work ahead.

• This is more than moving appointments around a calendar. Your judgment, communication, organization, and follow‑through will make a difference every day.

• You'll join a company that values quality, reliability, integrity, accountability, and people‑first service.

• You'll have strong team support and training, with collaboration between office and field teams to keep the operation running smoothly.

• You'll have opportunities to contribute ideas, improve processes, and help strengthen the dispatch operation.

• Young Electric Co. provides electrical services throughout the Portland Metro Area and Central Oregon, with residential, commercial, and industrial capabilities.

• As the company continues to grow its team, you'll have the opportunity to strengthen the dispatch operation and grow your career within the company.

Your New Role

• Location: Clackamas, Oregon

• This position is fully onsite in Clackamas, OR, with no hybrid or remote option.

• Coordinate and manage daily electrical service dispatch and technician scheduling.

• Schedule service calls based on customer needs, technician availability, location, and daily priorities.

• Keep electricians and field service technicians informed of appointments, schedule changes, and relevant job details.

• Communicate professionally with customers regarding appointments, scheduling updates, and service needs, and promptly respond to incoming customer inquiries.

• Monitor the schedule throughout the day, adjust quickly when priorities or field conditions change, and proactively follow up on outstanding estimates to help fill gaps in technicians’ schedules.

• Make sound dispatch decisions that help keep technicians productive and customers informed.

• Maintain accurate customer, appointment, scheduling, and service‑call information.

• Coordinate between customers, electricians, and internal team members to keep work moving efficiently.

• Identify scheduling conflicts and dispatch issues and work toward practical solutions.

• Take ownership of customer inquiries and outstanding‑estimate follow‑up, work to convert approved estimates into scheduled jobs, and follow through on open issues until resolved.

• Help create an organized, responsive, and professional customer experience.

• Recognize opportunities to book additional work when customers express a need. This role does not require upselling, cross‑selling, or developing technical estimates.

• Support service operations throughout the Portland Metro Area and Central Oregon.

• 1+ year of professional dispatching experience required.

• 2+ years of dispatching experience preferred.

• Strong scheduling, dispatching, organization, and time‑management skills.

• Strong customer service and telephone communication skills.

• Clear and professional verbal and written communication.

• Ability to coordinate multiple service calls, technicians, and changing priorities.

• Ability to stay organized and make sound decisions in a fast‑paced service environment.

• Strong attention to detail and follow‑through.

• Ability to communicate effectively with customers, electricians, and internal team members.

• Ability to identify scheduling and dispatch problems and work toward practical solutions.

• Familiarity with the Portland Metro and Central Oregon areas is important for effective routing and scheduling.

• Comfortable using computers and learning scheduling, dispatch, CRM, or service‑management software.

• HouseCall Pro experience preferred, but not required.

• ServiceTitan experience is also relevant and transferable, but not required.

• Dispatch experience in electrical, HVAC, plumbing, construction/skilled trades, or emergency/911 dispatch is preferred.

• Electrical experience is preferred, not required.

Young Electric Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow